Woman says Amazon recorded private conversation, sent it out to random contact

A Portland family contacted Amazon to investigate after they say a private conversation in their home was recorded by Amazon’s Alexa — the voice-controlled smart speaker — and that the recorded audio was sent to the phone of a random person in Seattle, who was in the family’s contact list. A Portland family contacted Amazon to investigate after they say a private conversation in their home was recorded by Amazon’s Alexa — the voice-controlled smart speaker — and that the recorded audio was sent to the phone of a random person in Seattle, who was in the family’s contact list.

Every room in her family home was wired with the Amazon devices to control her home’s heat, lights and security system. That person was one of her husband’s employees, calling from Seattle. Danielle listened to the conversation when it was sent back to her, and she couldn’t believe someone 176 miles away heard it too.

Danielle says she unplugged all the devices, and she repeatedly called Amazon. She says an Alexa engineer investigated. ‘They said ‘our engineers went through your logs, and they saw exactly what you told us, they saw exactly what you said happened, and we’re sorry.’

He apologized like 15 times in a matter of 30 minutes and he said we really appreciate you bringing this to our attention, this is something we need to fix!’ But Danielle says the engineer did not provide specifics about why it happened, or if it’s a widespread issue.

Source: kiro7.com